You can log into cPanel by visiting https://host.nodedog.cloud:2083 and entering your username and password provided by us when you signed up.

Passwords can be reset through us by contacting support.

Repeated failed login attempts can trigger security locks. Wait 15 minutes or contact support to remove the block.

Navigate to Email → Email Accounts → Create. Choose a username, domain, password, and mailbox quota.

Common reasons:

• Mailbox is over quota

• Incorrect SMTP/IMAP settings

• DNS or MX records misconfigured

• The sending IP may be blocked by the recipient

Use Email → Configure Mail Client for automatic settings. Manually, use:

• IMAP: host.nodedog.cloud, port 993 SSL

• SMTP: host.nodedog.cloud, port 465 SSL

Visit: https://host.nodedog.cloud:2083 and log in with your email and password.

Use Files → File Manager, navigate to public_html, and click Upload.

you can also upload via FTP/SFTP using an FTP client.

All publicly visible website files belong in the public_html folder unless specified otherwise.

In File Manager, select the file → click Extract or Compress.

Go to Domains → Addon Domains. Enter the domain, subdomain, and document root.

Use Zone Editor under the Domains section to modify A, CNAME, MX, TXT, and other records.

Possible causes:

• DNS propagation (can take up to 24 hours)

• Wrong document root

• Missing index.php or index.html

• Cache issues

Go to Databases → MySQL Databases, create a database, a user, then assign that user to the database.

Open Databases → phpMyAdmin to view, manage, or import/export databases.

Check:

• Database name, username, and password in your app configuration

• User privileges

• Host value (usually localhost)

Possible reasons:

• SSL not issued yet

• Mixed content (http assets on https site)

• DNS not pointing to correct server

Enable it under Security → Two‑Factor Authentication using an authenticator app.

Go to Files → Backup or Backup Wizard to download full or partial backups.

Under Backup Wizard, choose Restore and upload your backup file.

Common reasons:

• High resource usage (CPU/RAM limits)

• Large images or poorly optimized code

• Too many plugins

• No caching enabled

Use Metrics → Resource Usage to view CPU, memory, and process limits.

If using caching plugins, clear them in your CMS (e.g., WordPress). Some hosts also offer LiteSpeed Cache tools.

Go to Files → FTP Accounts and create a username, password, and path access.

• Generate or upload a key under Security → SSH Access

• Use ssh [email protected]

• Username format ([email protected] on some hosts)

• Passive mode enabled

• Correct port (21)

If you can’t resolve an issue, contact our support team. We can help with:

• Account access issues

• Malware or hack cleanup

• Data restoration

• Email deliverability problems